Moscow Aerostar Hotel Case

TO: Laurie Sagle, Director of Training & Personnel DATE: Septemer 22, 2008 RE: Memo on Moscow Aerostar Hotel issues; HR Problem Statement: Moscow Aerostars neediness of ethnic understanding has translated into faulty recruiting, training, and incentive building practices, which has produced an milieu of de-motivated, unproductive Russian employees, unsuccessful managerial talent development, and a company without cohesive/identifiable core value. There is ill impact on the budget and a threat of long-term non-sustainability in the Russian hotel market. Situation: Although this four-star hotel is recognized for its high calibre service and strong reputation and has talented expatriate leaders (strength), the reality is that the uncommitted, demanding (yet highly paid) Russian employees have ca enforced the need for more(prenominal) expatriates and a continuous lack of productivity (weakness). Under modern HR circumstances, it cannot mitigate the threat of a competitor establishing a more sustainable model in the future. Due to globalisation and the nations economic development, which brings about greater inflows of tourists and backup travelers resulting in greater demand for such hotels, great opportunities embody especially in a key city such as Moscow.

Recommendation: The expatriate management postulate to match and analyze Russian cultural norms/underlying cultural determine and abandon its ethnocentrism. Additionally, the entire human resource approach needs to be revised, and current employees re-trained/reviewed, to create common core values and fortify a relationship with the Russian employees. Specifically, Russian cultural values and business norms need to be taken into considerateness during modification of all levels of the HR strategy: interviewing/recruiting, training/orientation, recompense/incentives and the general work environment/expectations. Understand what is important to the Russians and use this as the basis for motivation. Furthermore, use... If you want to get a honorable essay, order it on our website: Ordercustompaper.com

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